Privacy Policy

Who is Salary Finance?

When we refer to “Salary Finance”, “we”, “our” or “us” in these Terms, we mean Salary Finance Limited and each of its group companies (including parent, subsidiary and joint venture undertakings).

Salary Finance Limited and Salary Finance Loans Limited are authorised and regulated by the Financial Conduct Authority (firm reference numbers: 758053 and 734585). Salary Finance Limited is registered as a small payment institution money remittance firm (firm reference number: 788485).

For loan products, depending on the employer, Salary Finance Limited acts either as lender, or credit broker exclusively for associated company Salary Finance Loans Limited.

The “Advance” product is not a regulated lending product.

Salary Finance Limited and Salary Finance Loans Limited are registered in England & Wales (company numbers: 09677777 and 07643748) at registered address One Hammersmith Broadway, London, W6 9DL.

Salary Finance Limited and Salary Finance Loans Limited are registered with the Information Commissioner’s Office under numbers ZA152606 and ZA099501.

Availability of all of our products and/or services is within our sole discretion. Not all of our products and/or services are available to all users.

You can find out more about Salary Finance on our website .

This Privacy Policy

This Privacy Policy sets out how we collect your personal data and how we use it. It applies to all of our products:

 

     Loans repayable by salary deduction (“Borrow”);

     Salary deduction for savings accounts with Yorkshire Building Society, including (Jars (as defined below)) (collectively referred to as “Save”);

     Advances of accrue earnings (“Advance”);

     Salary deduction for savings accounts with Yorkshire Building Society and NEST pensions ("Salary Deduction for HtS"); and

     Salary deduction for savings accounts with Yorkshire Building Society and NEST pensions (“Jars”)

How you can contact us

If there’s anything you’re unsure about in this Privacy Policy, feel free to contact our data protection officer at hello@salaryfinance.com .

What information we collect and from where

Summary:

We will need to ask you, and your employer or any membership organisation (as applicable) and our savings provider (where you have a savings product with us), for certain personal information to provide you with the best possible experience when you engage with us (via our websites or otherwise) and when you use our products and/or services. We also work with certain organisations (“External Organisations”), including Yorkshire Building Society (in relation to Save and Jars) and HM Revenue & Customs (“HMRC”) (which is the part of HM Government responsible for Help to Save) and National Savings & Investments (“NS&I”) (in relation to Salary Deduction for HtS) and will seek certain information about you from such External Organisation in order to provide you with the relevant products/services you have applied for.

In relation to Borrow, we will also collect information about you from credit reference agencies (CRAs) to make sure that any Salary Finance products and/or services are affordable to you and suitable for your needs and to manage your account.

We will also collect other information about you and the devices you use to access our websites, or we may ask third parties to do this for us, using technologies such as cookies.

We may collect any personal information which you provide to us voluntarily, for example by completing a form on any of our websites or in hard copy, by taking part in a survey or competition, a phone conversation or by emailing us.

Where we seek information from you, giving this information is your choice and if you choose not to give all or some of it to us, this may affect our ability to provide you with the products and/or services you require.

Further details:

The information that we may collect about you is set out below.  The personal information that we collect about you depends on various factors, including the products and/or services you apply for and use (for example, loan or savings products), the method of loan repayment we put in place for you and whether you choose to take part in surveys, competitions etc.

Contact information

When you apply for Salary Finance products and/or services we will ask you to provide some contact information, which may include some or all of the following: full name, residential address, telephone number and email address. 

We may also ask third parties (such as your employer, a CRA or our savings provider (if applicable)) for this information to confirm that the information that you provide us with is correct (and remains correct from time to time) or to contact you for the reasons set out below (where we have a lawful basis to do so).

Employment information

When you apply for Salary Finance products and/or services we will ask you to provide some information about your employment, which may include some or all of the following: job title, work start date, gross annual income (and any other employment income), previous period net pay, payroll/employee ID number (and, if applicable, national insurance number, or any other form a personal identifier) and current or anticipated employment status (for example, active, leaver, sick leave, maternity/adoption/parental leave, redundancy).

When you register for Advance (if this is available to you), we will obtain details of how you are paid, such as how your salary is accrued and whether it is paid to you in arrears.

We may also ask third parties (such as your employer or a CRA) for this information to confirm that the information that you provide us with is correct (and remains correct from time to time).

Sensitive data

We may ask you or third parties (such as your employer or a CRA) for information relating to your employment status (including health and redundancy) as this may affect your ability to perform the obligations you owe to us.

Eligibility information

When you apply for Salary Finance products and/or services we will ask you to provide information to help us (in addition to the above) to assess your eligibility and suitability for Salary Finance products and/or services.  This may include some or all of the following: address history, residential status, date of birth, partner’s income, number of dependents.

We may also ask third parties (such as your employer or a CRA) for this information to confirm that the information that you provided us with is correct (and remains correct from time to time).

Bank account information

Where you have been accepted for a Salary Finance loan, we will ask you to provide your bank account details so that we know where to send your loan funds and also to allow us collect repayments via Direct Debit if making loan repayments from your salary is not possible (whether because your employer does not support repayments by salary deduction or because you have left your employer or otherwise).

When you register for Advance (if this is available to you), we will ask you to provide your bank account details and other associated details to allow us to validate the bank account to which your earnings are paid.

When you register for Salary Deduction for Hts (if this is available to you), we will ask you to provide your bank account details so that, if NS&I are not able to credit your Help to Save account with the amounts deducted from your earnings ("Deductions"), we can return the Deductions (or the difference between the Deduction and the amount credited to your Help to Save account) to you. We may also share your bank details with HMRC and NS&I in order to set up a Help to Save account on your behalf.

When you register for Save or Jars (if this is available to you), we will ask you to provide your bank account details so that, if we are unable to credit your Yorkshire Building Society account with the Deductions, we can return the Deductions (or the difference between the Deduction and the amount credited to your Yorkshire Building Society account) to you.

Information provided to our savings provider (Yorkshire Building Society)

Where you have Save or Jars, we will ask our savings provider for details that they hold about you which may include some or all of the following: title, forename(s), surname, date of birth, address, email, phone number, account number and sort code and other details about your savings account (including account close date, inactive date, balance).

Information provided to and from HMRC and NS&I where you are a Salary Deduction for HtS customer

HMRC (and/or NS&I) will provide us with data required for Salary Deduction to HtS, which may include one or more of the following: your first and last name, date of birth, whether or not you are eligible for an NS&I Help to Save account and details about your NS&I Help to Save account, including your account number, headroom, account status, current balance, any restrictions on adding funds and (if applicable) your bonus estimate.

In order to help you set up a Help to Save account, we will provude HMRC with data required for Salary Deduction to HtS, which may include one or more of the following: your email address and bank account details.

We will transfer Deductions to NS&I to be credited to your Help to Save (subject to Help to Save account rules, including limits that may be credited each month).

Information about your behaviour

We collect information about your behaviour in relation to your obligations under our products and/or services - for example, whether you make repayments on time.

Credit reference agencies (CRA) and electoral roll

In relation to Borrow, as a responsible lender, we perform automated soft credit searches with CRAs to check your credit history.  We access this data from CRAs (whether in the UK or any other country). This may include (but is not limited to) some or all of the following: details of credit accounts held and repayment performance, as well as public information such as inclusion on the electoral roll, bankruptcies and county court judgements.  The CRAs will record our searches.

The CRA we use is TransUnion who can be contacted via their website

Website usage

Our website may use cookies to store information about your site usage. A cookie is a small text file that is sent to your browser from a web server and then stored on your hard drive. Please see our Cookie Policy here for further details of how we use cookies and how to disable them.

 

Recording our calls

We may record and monitor our telephone calls to help improve the products and/or services we provide to you.

Responses to prize draws, competitions, customer offers, surveys and other promotional activities

We may also record information that we obtain from you (or third parties) from prize draws, competitions, customer offers, surveys or other promotional activities that you take part in.

How we use your information

Summary

We use your personal information in a number of ways to fulfil your request and make our products and/or services as effective as possible. We only retain your data for as long as is necessary and for the purposes specified in this policy.

Further details:

We may use any of the information we collect about you for any of the following purposes (as well as for the reasons set out above).

To enable you to apply for, and to use, our products and/or services

We will use your information to register you as a user and to provide you with our products and/or services. This includes, for example, using your information:

     to contact you about your application and the products and/or services you have with us;

     to verify your eligibility and suitability for our products and/or services;

     to decide whether to offer you our products and/or services;

     in relation to Borrow, to search CRA records;

     to enhance the accuracy of information we hold and which your employer or membership organisation (as applicable), and (if applicable) their outsourced payroll providers, holds about you;

     to make payments, on your behalf, to your third party creditors (where you are using our direct debt consolidation service);

     to advise the payroll team of your employer or membership organisation (as applicable) of your registration;

     to manage your account;

     in relation to Borrow, to determine the method by which your loan repayments will be collected;

     in relation to Borrow, to administer the disbursal of loan repayments and the collection of loan repayments (whether by salary deduction or otherwise);

     where you have Advance (if this is available to you), to administer the disbursal of payments, make adjustments to the earnings you receive on your usual pay day and determine the method of collecting any payments that you’re not entitled to but that may have been paid to you;

    where you have Save, to share relevant data about you with our savings provider so that we can reconcile data that they hold about you with data that we hold about you;

     where you have Save including Jars, to share relevant data about you with our savings provider so that we can reconcile data that they hold about you with data that we hold about you;

     where you have Save including Jars, to administer collections of savings deducted from your salary; and

     where you have Salary Deduction for HtS (if this is available to you), to help you set up a Help to Save account (if you don't already have one), to link your Help to Save account with your Salary Finance account, to administer the transfer of funds from your earnings to your HtS account and to provide you with details about your Help to Save account.

 

To validate your identity and authenticate the information you provide

We will confirm your identity and authenticate the information you provide for security purposes.

To send and receive information about your credit history and to carry out other background checks

In relation to Borrow, we will send information about you to and from one or more CRAs.  This is to help to verify whether our products and/or services are suitable for you and to run appropriate fraud, anti-money laundering or background checks.  We may tell CRAs how you run your relationship with us, including whether or not you make your loan repayments on time, if you default on your loan or enter into any repayment arrangements. This reporting may make obtaining future credit more difficult.

To set up a Direct Debit

We will use your information to set up a Direct Debit with your bank account in order for us to collect repayments of loans you have with us. 

To enforce our terms and conditions

We will use your information to enforce the terms and conditions that are accepted by you when you apply for Salary Finance products and/or services.

To provide and improve customer support

We will use your information to be able to provide and improve the customer support we provide to you (for example, queries about our products/services, access/log-in, account management etc.).

To process payments and collect arrears

We will use your information to process the payments you commit to when signing up to our products/services and for the collection of any future payments or overdue amounts for those services.

To personalise website experience

Salary Finance may use your data to monitor and to enable website personalisation and improve your online experience.

Research purposes

Salary Finance will use your information for internal research purposes, general website administration, demographic and statistical analysis of our service users.  For example, we may use cookies and analytical software to collect anonymous data for internal research purposes.

We may use your data to generate non-personal statistical data, for example relating to the size of our customer base, the levels of site usage and customer behaviour. This will only be group data, such as the age range of site users, and will not include any information that could personally identify you. This may then be shared with third-parties and your employer or membership organisation (as applicable) and (if applicable) their outsourced payroll providers.

Salary Finance may ask particular customers to participate in market research (for example, a survey or a questionnaire). If you accept this invitation, we will use the feedback you give us to improve our products and services and/or other research purposes.

Administration of prize draws, competitions, customer offers, surveys and other promotional activities

From time to time, we will run prize draws, competitions, promotions and surveys and, we will use the information you provide to us, to run such activities (including contacting you to see if you want to take part) and to do what we agree to do as part of them.

Marketing (including electronic marketing)

We will use your information for marketing purposes to keep you informed of any of our products, services or offers, or those of our third party partners, that may interest you.  We or they may contact you about them (including by post, email or SMS).

You can opt out of marketing communications at any time by emailing   hello@salaryfinance.com or by clicking the unsubscribe link in any marketing email you receive from us.

Where we are required by law to obtain your consent to use your personal information for marketing purposes, we will ask for this consent separately and clearly.

Crime or fraud investigation, detection and prevention

We may use your information for the investigation, detection and prevention of crime and/or where we feel that it is a necessary action to protect the property, rights or safety of Salary Finance or any other party, and/or to provide suitable security for your account and the information that we hold about you.

Reporting and analytical purposes

We will use your information for reporting and analytical purposes to meet our legal, regulatory and contractual obligations to enable us to improve our products and services and to provide appropriate levels of support to our customers.

To maintain our records and other administrative functions

Salary Finance needs to ensure that it maintains comprehensive and up-to-date and accurate records of the ways we process your personal information and other operational activities and therefore we will process the information you provide for record-keeping and general administrative purposes.

Complaint and dispute resolution

Whilst we will try to make sure that you are satisfied with the service we provide, if you do complain to us, we will use the information we have about you to help us manage your complaint.

To comply with the law

We are required to comply with many laws and regulations. We will, where necessary, use your personal data to the extent required to enable us to comply with these requirements.

To inform you about significant changes to our products, their terms or our Privacy Policy.

We may notify you if there are significant changes to our products, their features or their terms or to our Privacy Policy.

 

The lawful basis for our collection of personal information

Summary:

Where we process your personal information, we will ensure that we have a lawful basis to do so. 

Further details:

Performance of contract or to comply with law

We may rely on this basis for processing personal information where the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract, or for compliance with a legal obligation to which we are subject.  Failure to provide personal data for these purposes may mean that we cannot perform the services requested or you may not be able to use the products and/or services we offer.

We may rely on this basis for processing where we process personal information for the following purposes:

     to enable you to apply for, and to use, our products and/or services (for example, entering into a consumer credit agreement or the terms and conditions of our savings provider);

     to validate your identity and authenticate the information you provide;

     to send and receive information about your credit history;

     to set up a Direct Debit;

     to enforce our terms and conditions;

     to provide and improve customer support;

     to process payments and collect arrears;

     to personalise website experience;

     crime or fraud investigation, detection and prevention;

     reporting and analytical purposes;

     to maintain our records and other administrative functions;

     complaint and dispute resolution;

     to comply with the law; or

     to inform you about significant changes to our products, their terms or our Privacy Policy.

Legitimate interests

We may rely on this basis to process personal information where the processing is necessary for the purposes of legitimate interests pursued by us (or by a third party) (except where such interests are overridden by your interests or your fundamental rights and freedoms).

We may rely on this basis for processing where we believe that processing the data has the following benefits:

     to enable you to apply for, and to use, our products and/or services (for example, entering into a consumer credit agreement);

     to validate your identity and authenticate the information you provide;

     to send and receive information about your credit history;

     to set up a Direct Debit;

     to enforce our terms and conditions;

     to provide and improve customer support;

     to process payments and collect arrears;

     to personalise website experience;

     research purposes;

   administration of prize draws, competitions, customer offers, surveys and other promotional activities;

     marketing (including electronic marketing);

     crime or fraud investigation, detection and prevention;

     reporting and analytical purposes;

     to maintain our records and other administrative functions;

     complaint and dispute resolution;

     to comply with the law; or

     to inform you about significant changes to our products, their terms or our Privacy Policy.

Consent

We may also rely on you providing consent to our processing in the following scenarios:

     internal research purposes;

     administration of prize draws, competitions, offers, surveys and other promotional activities;

     marketing (including electronic marketing); and

     obtaining and using sensitive data.

If you choose not to give your consent, or you later remove your consent, this may affect our ability to provide the services you want to you.

Where we are required to obtain your consent by law, we will ask for this consent separately and clearly.

 

Who do we share and disclose your personal information with?

Summary:

We will share your information with various third parties for the purposes set out above (and where Salary Finance has a lawful basis to do so). 

Further details:

We may share your personal information with the following third parties.

Employers or membership organisations

We may share relevant information (such as contact details, date of birth, gross basic annual salary, previous period net pay, start date of your employment, payroll or membership number, and any product-specific orders which are to be processed via payroll) with your employer or membership organisation (as applicable), and (if applicable) their outsourced payroll providers, in order to improve the accuracy of our respective records and to determine the method by which you loan should be repaid (if you are a Borrow customer).

 

Suppliers and External Organisations

We may share your personal information with suppliers who provide services to us and who require access to your personal information in order to process it for the reasons set out above.

Our suppliers include:

     brokers, lenders and providers of credit and financial products; and

     IT providers (such as communications management providers or suppliers that assist with user monitoring).

 

Group companies

We also share your personal information with companies within our group, or our business partners, who manage some parts of our products and/or services.

Regulatory and law enforcement bodies

We may also provide personal information to fraud prevention agencies, public bodies, law enforcement bodies and other judicial or regulatory bodies. 

Professional bodies

We may also share your personal data with third parties where such third parties are acting in a professional capacity, for example an auditor, and there are appropriate confidentiality and privacy measures in place.

CRAs

In relation to Borrow, we may share your personal information with CRAs. We also report default or repayment arrangements to the CRA. This reporting may make obtaining future credit more difficult.

Introducers

We may share your personal information with introducers, brokers or financial advisers you may have engaged on your behalf.

Jars

In relation to Jars, we may share your information with the National Employment Savings Trust Corporation for the purpose of conducting surveys. We will only share this information where you have given us your consent. If you wish to withdraw your consent, please let us know at hello@salaryfinance.com.

Using other websites

Our websites may contain links to websites which are owned or controlled by parties other than Salary Finance. These links are provided for your convenience and do not imply that we have reviewed or condone the third-party sites, their content or their privacy policies.

When using other websites you must be aware that any personal information you supply will be dealt with in line with their privacy policies. This Privacy Policy only applies to this website so when you click through to other websites you should read their own privacy policies and terms and conditions before giving them any of your personal information.

Our website may also automatically transfer you to a third party site in order to fulfil the services we provide to you. In such cases, we will carry out due diligence to ensure third parties have the appropriate data protection requirements in place.

When you access linked third party websites, you do so at your own risk. These sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. We will not be held liable for any misuse of your information or other misconduct by the third party.

 

Where in the world we send information

Salary Finance Limited is based in the UK, and this is where we operate our software platform, however in order to provide you with a great service a reduced subset of your personal information may be transferred outside the European Economic Area (EEA) to make use of services that operate outside the EEA. Any personal information we access or transfer to these locations is protected by European data protection standards.

To make sure we keep your personal information safe, we apply strict safeguards when transferring it overseas. For example, transfers to the United States of America will be subject to appropriate additional safeguards under the EU-US Privacy Shield Framework.  For further information about these safeguards, please contact our Data Protection Officer at hello@salaryfinance.com

How long we keep your personal information for

We’ll keep your personal information for as long as is necessary for the purposes specified in this Privacy Policy. The criteria that we use to determine the period for which we retain personal information include:

     legal and regulatory requirements and guidance;

     limitation periods that apply in respect of taking legal action;

     our ability to defend ourselves against legal claims and complaints;

     good practice; and

     the operational requirements of our business.

 

These reasons vary from one piece of information to the next depending on the products and/or services you have signed up for, so the amount of time we keep your personal information for may vary.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Automated decision-making

In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you (for example, whether you are accepted for a loan). 

By “automated decisions” we mean decisions made solely by automated means (for example, software algorithms) without any human review. By “profiling” we mean automated processing of personal data to evaluate certain things about you.  For example:

     we use automated decisions and profiling to assess your suitability for our products and/or services (including affordability), the interest rate we should offer you, if you are eligible for a product with different contractual terms i.e. loan amount and/or term and to predict the likelihood of you making repayments; or

     if our processing reveals your behaviour to be inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity, or you appear on an official sanctions list, our systems may automatically determine that you pose a fraud or money laundering risk.

 

The personal information that we may use as part of any automated decisions (including profiling) includes the information that you (or third parties) provide to us, as described above. Where sensitive personal information is relevant to the profiling, such as health data, your sensitive personal information may also be used in the models.

Automated decision-making is used so that we can determine efficiently and accurately whether to offer you the products and/or services you apply for (and therefore whether we can enter into a contract with you) or offer suitable alternatives (if eligible) and so that we can perform our obligations under our contract as a responsible lender. 

 

We have implemented measures to safeguard the rights and interests of individuals whose personal information is subject to automated decision-making. When we make an automated decision about you, you have the right to contest the decision, object to profiling, to express your point of view, and to require a human review of the decision. You can exercise this right by emailing us at hello@salaryfinance.com . If you object to automated decision-making or profiling of your personal data, this may affect our ability to provide you with the products and/or services that you request.

 

How we process your data for the purpose of fraud prevention and detection

Summary:

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity.

If fraud is detected, you could be refused certain services, finance, or employment.

Further details:

General

Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Automated decisions

As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. You have rights in relation to automated decision making: if you want to know more please contact us using the details above.

Consequences of processing

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on at hello@salaryfinance.com .

Data transfers

Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.

Your rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.

For more information or to exercise your data protection rights, please see below.

You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data.  Further details are set out below.

Your rights in respect of the processing

It is important that you understand your rights in relation to your personal information and how you can contact us if you have any concerns or queries.

Where you have given us consent to process your personal information, you have the right to withdraw that consent at any time by contacting us at hello@salaryfinance.com .  This will not affect the lawfulness of processing based on your consent carried out prior to you withdrawing your consent.

You have a right to request access to or rectification of your personal information (including any information we have used to create any profile) that we hold about you, free of charge. You also have the right to erase your personal information, to restrict or stop processing or delete it.  We have up to 30 days to respond to your request. Whilst we provide the information requested without a fee, further copies requested by you may incur a charge to cover our administrative costs.  It’s worth noting that in some cases if you do ask us to correct, delete or stop processing it, we won’t always be required to do so. In such instances, we will explain why. To request a copy of the personal information we hold about you, please submit your request via email to hello@salaryfinance.com and provide your name, postal address and telephone number and any other proof of identification that we may request.  If you are contacting us on behalf of someone else, you must provide signed authority from the individual whose data is required.

Where requests are made this will be in accordance with legal, regulatory, accounting requirements and our retention policy as stated below.

In certain circumstances you can request that we provide the information we hold about you either to you or a third party in a commonly used and machine readable format. This includes but is not limited to CSV documents.

How to make a complaint

We endeavour to deliver the best levels of customers service however if your think we are falling short please contact our data protection officer at hello@salaryfinance.com .

If you’re unsatisfied with any aspect of how we handle your personal information you have the right to contact the Information Commissioner’s Office, the supervisory authority.

1.    Going to their website at website.

2.    Phone on 0303 123 1113.

3.    Post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, K9 5AF.

 

We have a full complaints handling procedure and how to make a complaint - see here. If we cannot resolve your complaint under that procedure, you have a right to refer your complaint, free of charge, to the Financial Ombudsman Service.  The contact details for the Financial Ombudsman Service are: Telephone: 0300 123 9 123, or from outside the UK +44 20 7964 1000 E-mail: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk and Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR

You also have the option to register your complaint using the European Commission Online Dispute Resolution (ODR) platform . This is a web-based platform that is designed to help consumers who have bought goods or services online to deal with issues arising from their purchase.

Security

The security of your Personal Information is very important to Salary Finance. We use physical, electronic, and administrative controls that are designed to protect your Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction.

We have several layers of security measures in place to protect your information, including:

     Enterprise-level security infrastructure, including physical security measures, to guard against unauthorised access to systems;

     Up-to-date, automated, and centralised anti-virus software to protect against viruses damaging data and infrastructure;

     Regular reviews of our information collection, storage and processing practices, including backups, encryption, and retention; and

     On-going governance and auditing in line with industry best practices and international certification standards.

Changes to this Privacy Policy

We can update this Privacy Policy at any time and will place any updates on our website. This privacy policy was updated on 30 April 2019.

image
Salary Finance Limited and Salary Finance Loans Limited are authorised and regulated by
the Financial Conduct Authority (firm reference numbers: 758053 and 734585). Salary Finance
Limited is registered as a small payment institution money remittance firm (firm reference number: 788485).

For loan products, depending on the employer, Salary Finance Limited acts either as lender,
or credit broker exclusively for associated company Salary Finance Loans Limited.

The 'Advance' product is not a regulated lending product.

Salary Finance Limited and Salary Finance Loans Limited are registered in England & Wales
(company numbers: 09677777 and 07643748) at One Hammersmith Broadway, London, W6 9DL.
Data Protection Registrations: ZA152606 and ZA099501.
© 2019 Salary Finance Limited. All Rights Reserved.